I bought the car when it had half a tank of fuel in it but when you fill it up is stinks of gasoline. If you go online searching for this problem there are a lot of complaints regarding this situation but Mercedes chooses to ignore it! No recalls! Just expensive fixes! This is the 2nd piece of crap Mercedes I’ve had the misfortune to own.

We purchased this beautiful black SUV in December of 2011, over a year ago as of today. I debated between an Acura vs. a Mercedes. I have owned an Acura in the past and was pleasantly surprised by Acuras outstanding customer service. However, I chose Mercedes, assuming they too would have impeccable service. This assumption was far from the truth. The Mercedes did not come with running boards and since I am short and we live in rainy Oregon, its essential to have running boards and mud flaps. We didnt want to have mud flaps put on until we received the running boards as the two really need to be installed at the same time. We have now been waiting over one year for the running boards. I have called Mercedes directly and been told we have been put on the preferred list but they did not have an ETA of when I would actually get them.To make matters worse, I purchased rubber floor mats and received a recall notice for the drivers side, took the mat in and was told they had to actually take the current mat, mail it to Mercedes and wait for Mercedes to mail the new one back. Again I am told, no ETA, and off the cuff, good luck with that...

Great convertible car option in a German car. Very comfortable to drive, good electronics, sleek handling, good price compared to Porsche, easy and less expensive to maintain. Good resale value. Good Patel value. The warranty is good too.

I bought my 2006 ML500 in 2011. The car had previously been in a car accident so we were expecting some minor issues, as the larger ones had been fixed. What we were not expecting, however, was over $20,000 in repairs. Not only have we spent so much money at one Mercedes dealership, we had absolute awful service. Three weeks ago, my ML500 began shaking and wouldnt accelerate right away. We went into Mercedes expecting to get our problem fixed, and were told theyd do it for $1,600. We were so fed up with it that we just went ahead and paid for it. I picked up my car a couple of days later and started driving, and it seemed fine. The next day, the problem arose again, except the shaking became extremely worse. At this point, I dont even know what to do with this vehicle, and am so shocked that we paid $1,600 and nothing was fixed. I HIGHLY DO NOT RECOMMEND BUYING A MERCEDES. I own a Toyota truck and have received extremely better service paying less than half the price!! Not worth it!! Go for a Lexus or Acura instead!

Took the car for a thorough checkup prior to the factory warranty expiration. This car has only 25,000 miles. Service agent said car checked out fine. She did some minor work. To my dismay 4 months later there is an oxygen sensor issue and the engine light is on indicating either sensor or a computer panel issue which could cost thousands. The service agent Lorena was extremely rude and even told me why dont I have my friend who tested this and found out, fix my car since its out of warranty. This is unbecoming of Mercedes Benz and she should not be working there period.

The best or nothing isn’t that your motto? That is precisely the reason why I bought a Mercedes.A couple of months later I was looking forward to taking the car on our annual Penn State football trip. Everything went well on the way up but on the way home while I was traveling at 60 mph, I heard a loud bang. At first I was all over the road and there was a moment when I didnt think I was going to regain control of the car but I did, and pulled off to the side of the road. Not a good ending to the family trip. Thinking it was a flat, I was preparing to change a tire and then noticed that the tire was fine. Four and a half hours from home in the middle of nowhere and I had no idea was had just happened. After an hour or so, the car was towed to a Lexus dealer in Louistown, PA.Since the owner of the Lexus also owned an MB dealership, I assumed they would be able to fix it. I finally got a rental car and was home about 7:30pm on Sunday night. The people at the dealership called me at 8:15 in the morning and were very nice and sympathetic. They indicated that a spring broke and that it broke the axle boot. How is it that a spring breaks on a car with 42k miles?Unfortunately, they were unable to fix the car but set me up with a contact person at Mercedes Benz of State College and even called there to let them know my car was coming. It took about a day to get the car to MB of State College and that is when my experience changed for the worst.I found out that my third party warranty doesnt cover springs but covers everything else that was broken, but because it was a cause and effect they will not cover anything. By the way I was still two days without my car and more than 300 miles away from my car. I have owned a lot of cars and not one of them ever had a spring break. I was curious to know if this was perhaps a recall or something so I called MB of North America. On Tuesday at 4pm, I spoke with a great guy who took my info down and said I should hear back from someone in 24 hrs. The next morning, I called MB dealership of State College at around 10am and spoke with Brian who told me that MB of North America was paying for everything and they will pay to replace the other spring as well because that is the right thing to do. I was very happy and proud once again that I purchased the car. I thought; wow a company that stands by its product.On Friday, I called Brian to make sure that the car was going to be ready. He asked me if I have spoken with a Lindsay ** (Case Manager) from MB of North America. I had not, and asked why. Two hours before I was leaving for a 4-hour drive to pick up my car that I thought was repaired and the expenses were paid for, he indicated that Lindsay was confused and that they should not have said that they were going to pay for it. At the end of the day, the individuals at MB dealership of State College took it upon themselves to determine that if the car was certified before I purchased it they would get MB of North America to pay for the repairs. I was under the impression that my complaint got MB of North America to pick up the tab but I was wrong. Lindsay realized their mistake and what was going on and quickly offered me a credit of $400 to any MB dealer and that it will not expire. She sent me an email which said to contact her 1 week before to make an appointment. That was nice but Im still out $1,000 for the car repairs as well as a couple of hundred for rental cars. All of this due to a spring breaking on a Mercedes Benz with only 42,000 miles.

2 years ago we purchased a 2011 Mercedes Sprinter van and have spent close to $14K on repairs. We use it for our travels for my sons motocross racing throughout the US. We have had nothing but problems and have had multiple breakdowns where we have gone into Limp Mode mostly due to the diesel particle filter. After reviewing some of the broken parts with a certified Mercedes mechanic it was known that Mercedes builds their engines with plastic parts banking on the fact that they fail within so many miles. Good example: who puts plastic parts for the throttle body on the valves? My wife just recently traveled with our 12 yo son 1100 miles to Oregon just after replacing the DEF pump and heating element system which cost me over $3k and was told we were good to go. Again she broke down. Your Mercedes a Roadside Assistance reassured me that they would take care of my wife to tow it to a local dealership but then wanted to charge us... Thank god for AAA. So where do I go from here? Does Mercedes have a solution to let me and my family feel safe?

Bought my first car (this being the 2020 plate 70 reg A-Class PHEV premium plus 1.3L hatchback), and unfortunately the navigation system and customer aftercare was ATROCIOUS. I was back in the Merc showroom a week after I purchased the car due to the speedometer showing 70mph on the side streets and 20mph on a motorway! There was also NO sight of the mandatory accessories that were in the car. The ENGINEERS said that a full download WASNT completed on this BRAND NEW fully fitted, TOP OF THE RANGE vehicle and even after them taking my car in for the day, its still NOT WORKING. When requesting an initial check up of the car (due to the navigation system failing and taking the longer routes around town) he told me to press the SOS system in the car which directs you to air ambulance, then a roadside engineer (both who said the whole situation has heightened due to the fault of the salesman). The inadequacy of the sales team is awful especially with their customer aftercare and ’support. When the car arrived, the salesman who I dealt with didnt bother showing me any of the cars gadgets, the car wasn’t even full charged on the electric - there was no effort made when presenting the car which was very disappointing. The car is a premium plus (top of the range) meaning that all the extra features such as the cable are meant to come with the car. When questioning the salesman I dealt with, he refused to acknowledge that the accessories came with the car and stopped replying to my messages giving no response! It was only after dealing with the engineer, we pushed for the already paid for accessories. Being a loyal customer, we had foresight of purchasing another vehicle however, due to the REPETITION OF TERRIBLE experiences with the car, customer services, problematic navigation…. I’m appalled! The whole experience was very troublesome, lack of support was given from the Mercedes Leicester team, there was absolutely no aftercare provided. The car’s navigation and speedometer is STILL NOT WORKING. I don’t recommend anyone to purchase this new vehicle, especially from the Leicester branch. Very disappointed.

I am disappointed by the level of service provided by Mercedes Benz South Africa to their customers. I ordered a new C200 in September 2011. I got involved in an accident. My insurer approved the repairs and I took the car to the panel beaters. The insurers provided me with a courtesy car for a limited period.I thought I wouldnt have to walk very long thereafter. Unfortunately, Mercedes Benz did not have parts. I contacted national customer support after waiting more than a month. Parts have not arrived (confirmed with them and panel shop). I asked that I be provided with a courtesy car as I used the car to go to work. They refused and said it was not their fault. I say it is, because had they had parts, my car would be in my hands by now. They later told me the parts had arrived. Panel shop claimed to have received them last Monday (19/03/2011). Repairs will likely to take 3 more weeks. I am still a pedestrian.I loved Mercedes cars. I bought a Mercedes at a price and for, amongst other things, good service. That is what I expected. I value myself and as such prefer to deal with people and companies that value me. I thought Mercedes was among one of them. Was I wrong? Now I know. I may have to be associated with them for longer than I can endure. What a pity?

I visited the Dealership in Tampa Bay, Florida Mercedes Benz of Tampa Bay to get a diagnostic service since the car was signaling a malfunctioning alternator. I had to pay the diagnostics fee even though I still left without them telling if the alternator was the matter or not because the sales agents asked for me to buy a set of batteries for them to be able to check if the alternator was malfunctioning. The dealer fee was 149 dollars and they gave me a discount so I had to pay for approximately 120 dollars anyways. I find it very hard to believe that a dealership cannot check on the alternator by using one of their batteries if mine were not good enough for the job, which actually I have not had any issues with. I was very displeased with this treatment. I will not recommend this dealer to anyone.

Great versatile compact SUV, superior handling, safety features and comfort., Panoramic roof, perfectly placed air conditioning vents that swivel, fabulous sound system, I love my car which I have in cream leather interior and deep navy metallic exterior. Nothing beats a Benz.

Service notification Mercedes 2008 model C300 - I have regular maintenance done on my except for the service B last year since the warranty had expired since a few years and only got the oil changed at the mercedes dealer. I was quite surprised when I asked them to remove the past due service B notification and they refused saying they are not allowed to do that. This is my car and I dont want them to leave this message on my panel. Can they refuse to remove their messages on my car.

I leased demo car last year. Everything was okay. And one day, one of my door lock didnt work from the in & outside of car. So I called service center to schedule a maintenance. And before the scheduled date, somehow the door lock started to work again so I explained to them, Now its working but anyway I need to check up all around car. And they gave me C300 for loaner car. I thought that its gonna just couple of days so...C300 was okay. Now it passed over 20 days and Im still waiting my car to be fixed. Repair service center agent called me couple of times and told me that they are still waiting part from Germany which is acceptable. And later they called me back and they dont have any detail information where the part is. No tracking number at all. This is luxury brand, isnt it? How come they dont have any information. Not even ETA. Im still paying my bill and driving a C300. Loaner car is not an issue at all. I can call them to change it. I just...dont understand how their service is bad like this.I dont want to blame the guy who takes care my car. I know there is nothing he can do. But what. When they sell a car, they are so gentle, but they dont even know where the part is. This is very disappointed.

In Nov 2014 I notice the paint on my car was cloudy. I took it to the dealership and there was a recall. The car was in the shop for almost 2 months and when I got the car back there were so many defects - I marked them and took it back to the dealer where the owner of the paint shop showed up. They took the car back cause there is so much orange peel and defects and I got it back one day later. The car looks worse than before now with swirl marks and a haze look. I have been trying to get someone at Mercedes to help out but no luck. I just came back from the dealership and the sales manager of Mercedes Benz of South Orlando ** even said he would not be happy with the car and has been trying to reach my case manager with no luck. I told him I should not have to be dealing with this and he told me the dealership does not own the car, Mercedes Benz of America does and there is nothing he can do.Beware of buying a Mercedes as thru what I have gone thru they do not care about the customer once they sell or lease you a car. I have and do own other high end cars and have never had a bad experience with them as I have with Mercedes. The dealership offered me to trade it in on a 2015 after I already have around $36000 in this car that only has 16,000 miles on it. How in my right mind would I EVER BUY OR LEASE ANOTHER MERCEDES. I will keep all posted if Mercedes decides to do the right thing.

Mercedes has had a problem with the 48 volt battery since, at least Jan. 2020. The battery shuts off and the car dies even while running. I leased the GLS 450 in April 2021. The car did not start in October 2021 and the 48 volt battery fortunately died while not in use. The message on the dash was “shut vehicle off immediately”. It was at the dealer for almost 3 weeks and of course no loaner was available. When I contacted Mercedes about leasing a defective car to me (which I could have just as well purchased), it took me 3 tries before someone got back to me. Then, they refused to pay the cost of my rental. They said had the GLS been in the shop 4 weeks they would have paid for the rental??? So I paid for the month lease and had the car 1 week plus paid $2000 for the rental. So very unsafe car and poor customer service. Really sad, it’s an $80,000 vehicle from what I believed was a reputable company.

My 2008 GL 450 CPO has been in the shop for more than 20 times in the last 2 years that I have owned it. The last time, it was in for 36 days waiting for a compressor for the suspension. MB USA said, Oh sorry, we cant do anything for you. I asked them to extend my warranty, but they said no. I just want to tell as many people as I can that MB doesnt stand behind their product. My advice is to buy from another auto maker.

2001 Mercedes g55AMG - I ran over a muffler in the road and destroyed two tires. After three days of searching I have found Mercedes no longer makes them!! How am I supposed to drive my car with two tires? I think Mercedes should reimburse me for my tow at the very least. Im on a fixed income and this has put me in financial trouble!! Please let me know what you can do. By the this will be my last Mercedes.

I bought my 2016 C300 Mercedes approx. six months ago. Three months after I bought it I started hearing a beeping noise that is coming from the engine when its turned off. The beep last 2-3 seconds and happens every 6 seconds. The dealer initially told me theyve never heard of something like this but after I showed them my google search they said theyd look into it for me. Today I sent them a video of the noise and they said that its coming from the AC equalizing pressure which is normal. Im very frustrated because Ive never had a car that makes any noise like this. We purchased this Mercedes and expected to be getting a well-built car. We are very disappointed in the quality and that Mercedes expects us to just live with this noise because its normal.

I have a C350 2009 that has a transmission double shifting problem from 11K miles. When car is cold, once you pass from park to drive with the brakes applied, you get two hits to get in driving mode. The first one is the common sensation of getting in drive; the second one is like somebody is hitting your rear bumper. After two years driving the car to Mercedes Benz of Pembroke Pines where they tried all possible solutions directed by MB USA, which include repairing transmission, changing computer programs, replacing a transmission, placing a new parts from Germany and more that can be seen in my car maintenance history, all of this represents two years of stress and loss of my time. Today, I was surprised that MB USA got the conclusion based on one of their specialists that the issue in my car is common for all other cars same model parked at the dealer. Is this not amazing? All the money and time spent to fix my complaint got the great and funny conclusion that this is part of the car design? It is offensive. It is frustrating that we, the customers, look for a good and guaranteed car that make our driving and lives easy without problems and results that now I cannot believe in Mercedes Benz as my dream car because MB is designing and building cars that have issues hidden, not described in their owner manual or at least notified to customers. What is happening with one of the best car brands in the world? For sure Ill not purchase any other Mercedes Benz in my life and will not recommend anybody believing on brands. All are the same! If somebody has a suggestion on how I may elevate my frustration and solve this situation is more than welcome to contact me.

Loved the comfort, the handling, the speed and of course the luxury of a Mercedes Benz SL500. The convertible was spacious even with a retractable top. The seats were very comfortable and the interior actually suited passengers and drivers of all shapes and sizes comfortably. I loved the safety features but I also loved that many were intrigued enough to learn more about the car and the comfort of the ride. However, I dislike the sticker price. But I enjoyed the driving experience. I was confident at every moment that I would have a safe ride, yet sporty and fast. It was a bucket list dream come true item to check off!

The brake sensor light came on in my Mercedes 350 ML. I stopped driving the car and took it in for service. When quoted a price, they said that not only do I need my brakes changed, but I need the rotors changed as well. I asked then what was the purpose of the brake sensor light if by the time it went on, the brakes were so worn that it affected the rotors. The response was that I should have brought the car in for service earlier. I have had numerous problems with this car. The door for the gas tank fell off. The service agent accused me of breaking it off. Why I would do something like this, I am not sure. The rear seat belts continually get stuck, endangering the safety of my children. The console between the two front seat squeaks. The rear view mirror is loose. All minor problems, but something you do not anticipate in a car of this type.

2007 ml 63 amg - I have experienced so many horrible issues with my certified pre-owned amJUNK. First of all, for anyone who owns an ML of any kind should look into water leaking in from the rear tail lights causing major electrical problems which could cause an electrical fire. It will malfunction your automatic rear lift causing it not to work. I took it to the dealer 2 years ago with that issue and now I am taking it back for another water leak due to the 2 rear coverings. Caution, they dont take responsibility and DO NOT STAND BEHIND THEIR GERMAN JUNK ENGINEERING. 0 STARS, I WILL NEVER BUY OR RECOMMEND THIS NIGHTMARE TO ANYONE!

My daughter bought a Mercedes Benz four years ago and I co-signed on it. I have never made a payment on it and she has paid every month. Last winter when they were having some financial problems, she was late with a payment. From that point on every month that she is one minute late with her payment, although still in the 15 day grace period, we get harassment calls. They start at 8:00 in the morning and again at dinner time. This month, she made a payment on the 7th and they are still calling every day, twice a day to both of us and it is the 28th. What the hell is the matter with you people? Financial Services lost a payment in May and it took them four months to find it. In the meantime, they are calling every day for that May payment that they already had. I have never seen such Mafia techniques in any company in all my 69 years not to mention a poorly run financial department that cannot keep track of the payments that are made and lose some of them and then start harassing customers for their own mistakes. I would never buy a Mercedes Benz product just based on your financial services harassment tactics. There is no reason for this kind of treatment. I intend to contact every consumer complaint organization I can find and send them a copy of this letter online, offline, by mail, and any other way possible.

I purchased a 2010 C300 less than a year ago with only 25,000 miles on it. Ten months later, I am told that my car needs a new transmission and would cost about $10,000 to replace it. I only placed about 8,000 miles on the car and was told that my car was out of warranty. I adhered to all of the maintenance requirements and had my car serviced at all due dates. The car dealership told me that I should contact Mercedes Benz to ask for assistance because this was highly unusual. After calling Mercedes and pleading my case, I was told that the only thing they would do is offer me 10% off repairs or $1,000 towards the cost of a new Mercedes. I continued to plead and wrote letters to the top officials and never received any help or assistance. To make matters worst, I prepared myself to order the transmission and have it installed only to find out that the transmission is on back order. Mercedes Benz told me that it could take up to a year to have a transmission available. This is coming from the MB manufacturer that makes the cars and they dont have a transmission available. Now, my car sits in a garage unable to move while I still make the monthly payments. Buyers should be aware. This company does not provide customer assistance or service. I will never buy another MB.

My ML 350 which is still under factory warranty had some surface peeling off exterior door trim and buttons on the steering wheel. The trim issue is esthetic only but the wheel button surface peeling actually affects the same operation of the car because the buttons which control important car functions are not useable. The two dealers I went to for service were the Palm Beach and North Palm Beach dealers and both were well aware of the problem from other customers and both told me it was my tough luck as the defects were not covered by the warranty. One said it was from driving and parking in the Florida summer sun but as I unsuccessfully explained I spend summers in Colorado and garage the vehicle un-driven in summer. THIS IS MY THIRD AND LAST MB.

I just purchase a 2015 C63 AMG S. The moldings are falling off the car under the door. The car was taken to their body shop and the molding were replaced. A week later they started to come off again. Today I took the time to go to the dealer and talk to the shop foreman about this issue. We both agreed that the molding and lower panels are made defective and there may be no fix for this problem. I hope that Mercedes comes up with a fix soon or I will have to replace this car asap. It seems that the quality of their product has gone down the tube.

Mercedes-Benz dealership service in Pembroke Pines is the worse unprofessional people that I ever encountered on my experiences with Mercedes-Benz. From the service manager to the technicians, (if you can call them that way) they simply do not know what are they doing. There is no difference taking your vehicle to this place or a regular shop in 441 in Hollywood fl. In fact, you probably not going to have this bad service at ridiculous prices and you can be treated with most respect and professionalism.

In the past few months I have had four flat tires on my 2011 E350. It seems that I keep getting flats from slight pot holes or even slight cracks or uneveness in the road that I drive on. I have become wary of driving my car as I may get stranded. The tires are fairly new and suddenly I am getting these complete flats (not from nails but driving in a slight pot hole or uneven surface) in the past two months. I have had this car two years prior without issues. Wondering if anyone else has tire complaints on the E350 and give me suggestions of why this could be happening.

We were delivered this car in April 2017. After less than 10,000 we have had to replace 2 Tires. After many conversation with the Lawrenceville Dealership in NJ where we were told that indeed the car is too heavy for the tires. No solutions was offered other than for me to pay more money to have the tires changed. Mercedes is aware they are selling a defective product that can potentially be life threatening and they are doing nothing about it. I then e-mailed the corporate offices and was contacted by an agent who tried to work a resolution where we would still pay over 2000 and had to give those tires we paid a premium for, back to them (SCAM)... As a matter of principle and the fact that I can get better tires without them or their HELP... we refused the Great deal!! Nevertheless STAY AWAY... Looks like they dont care if you are stranded in the middle of no-where or if you die as the tires fall apart while you drive or like in my case while the car is parked in the garage!! Worse experience ever, I will get ready of this junk!!!

I purchased a 2014 ML350 Bluetec and had some problems with throttle responsiveness and transmission revving. After extensive technical servicing, the problem was not resolved. I decided to get rid of the vehicle and get another same model. Within weeks the exact same problem emerged. I contacted head office customer service to help resolve. They pushed it back to dealer who did everything they could however they still expected me to pay depreciation. There is a fundamental performance problem with this model. As a result, I had to get out of the first one where I took an out of pocket hit of $15,451.41 because of depreciation. Then I get into the same issue with 2nd model and as a result of having to get out of it much earlier than desired I am taking a depreciation hit of 23, 734.85. All in Mercedes is asking me to give them $39,186.26 because of a faulty product. This is my fundamental issue. They should be taking this vehicle off my hands without any penalty to me and working to retain my business. Why should I pay for manufacturer defect? I am not interested in paying another cent out of my pocket to resolve a Mercedes defect. I guess I will have to consider moving to Audi or BMW even though I like the ML product when it works properly. Its about the reasonableness principle and that is the foundation of any customer relationship.

I drive a 2011 Mercedes Benz E350. The extended warranty is expired but it only has 89,000 kms on it. First issue, the air conditioning gives me heat instead of cold air. I had sensors to replace after checking warning light codes. The main issue Im having with Mercedes is there is a tear in the leatherette seats in the drivers side. The car has only 89,000 km. I can understand the other issues and how I would be out of pocket, but I would expect a much higher quality standard for an $80,000 dollar car. I had assumed the seats were made out of real leather and would be stitched properly. This issue I expected Mercedes to resolve. However, after many attempts the best they offered was to pay for half the material (about 25% of the total cost). Mercedes is not the quality of vehicle that their image portrays. I would not buy another one in the future, back to BMW for my next vehicle.

MBUSA/CAC Roadside Service is not what it seems to be. MBUSA/CAC will straight out tell you what you want to hear and then dont assist as they say. They blow smoke up your **, Go see the dealer. They will make the decision. Then the dealer say MBUSA has final say. They pass the buck and dont help. As far as roadside, they use Allstate Road Service when you are not close to 30 miles of nearest dealer. Allstate does more damage to vehicles than good. They (so called techs) dont know if your vehicle needs shorter lug bolts to mount spare wheel and then they damage brakes, caliper, wheel and other components. Dont trust them.

I had problem with rear camera on model S550 year 2016 from the beginning. Took it multiple times to Benz dealership and they failed to fix it. Finally I stop the lease payments and took the car back to the dealership, after several weeks the dealership called me and said Benz decided to ground the vehicle and return it to their inventory. I got my tags and returned them to MVA, now Benz is denying the facts and is asking me to continue to pay the lease until the vehicle is fixed and they admitted that they have no fix for it. Their service and customer support is so bad, I hope government look into their unfair practices. Any suggestions will be helpful. They are awful and ignorant.

I purchased my C280 with 7 miles on it. It was the car of my dreams and my very first new car. To make a long story short, five years after purchase and a lot of money invested in maintenance and repairs and no warranty, Ive been told that I need to replace the camshaft plugs, sensor, adjuster, balance shaft, engine mounts, transmission mounts, timing chain and seals. Not to mention, both door handles broke off a few months ago (and to think I blamed my children). Whats worse, the mechanic added that those problems are common problem in C class vehicles from years 2006 to beginning 2008. Basically, the Mercedes Benz company is aware that this problem occurs in their vehicles due to a plastic camshaft that was previously used. Why wasnt I told this while I was still under warranty? Why werent the parts ever recalled? I am so hurt because I cant afford the $5,500 repair on my dream car! The quality I always thought accompanied the luxury of Mercedes Benz is a joke and I cant begin to express my disappointment.

Since I had received my car Class B-150 in 2008. I am suffering from it because of many problems. Brakes: Its not up to the expected when needed (very weak). Makkar Agency has been informed of this problem and they made necessary maintenance (as assumed by them) till the expiry of the guarantee period. Then they asked for a complete adjustment for the whole brake system!!! After this incident, I moved to Katameya Maintenance Center. During 2011 another problem has been appeared which is vibration and weird voices in the motor. They defined the disrepair as a problem in the Belt Tensioner and they changed it in September 2011. The problem continued and they ignored our many complaints about it till the guarantee period of the Belt Tensioner has been expired. In April 2014, the problem has been aggravated and the car became slow and the vibrations are increased where I suspected the gear box oil. Car has been sent to the Mercedes Maintenance at Fom El Khalig and they reported that gear box oil is not the problem and it is in good condition and they have to change Belt Tensioner again (already has been changed when the car was reading 30,800 km). Three days after receiving the car, same problem appeared again. I re-sent it again to the same Maintenance Center (Fom al Khalig) where they reported that the car needs to change the main Control Board of the Gear Box!!! You will not believe that the car is reading now 47,011 km which is very weird and strange for Mercedes Benz with their GREAT HISTORY. From the above, Im not satisfied at all with the car regarding all many disrepairs which affected my job and I consider the above as waste of time and money.When I chose to buy Mercedes I chose Name, Reputation, Strength and durability. I work as Engineering Director at and Engineering Consultancy Company for Petroleum Companies (as Business Card attached) and Im sure that Mercedes Benz, with their large reputation in Egypt and Middle East and Internationally, cannot accept these many disrepairs for a car 47,000 km. I really was going to buy the new CLA but now after all these happenings, I will not and will not recommend Mercedes for any of my acquaintances. I expect free change of this spare part and rechecking of the many frequent breakdowns of the car. Appreciating your understanding and your time. N.B. my car is in Mercedes Agency at Fom Al Khalig since Saturday 3rd of May and no answer till now.

I have complained to the West Chester Ohio dealership regarding the Parking Brake not releasing after putting the car in gear. I pull the park release and it has no effect on the brake. The only way I can get the car to move is to apply the gas, until it releases with a loud noise. This cannot be safe, but I was told that this has been happened with some of their other customers. I called and filed a complaint with MB USA and was told they will forward it to their recall department. I was curious how many other customer are experts this issue.

I have been driving cars for 20 years now and this has been the worst experience ever. I owned Fords, Fiat, Honda and all these cars were decently reliable. I bought a new GLC 300 2020 in Jan 2020 and two weeks later the car started with weird behaviors; it was suddenly off or the battery was completely drained; the driving experience was good. Then 500 miles into the car and it got suddenly broken. The car wont even start so I had to towed it into the dealership. Now they have found some core issues with the electronics of the car and will take them weeks to get it fixed. Make yourself a favor and stay away from this brand.

On a recent road trip the check engine light lit up on my 2010 GLK 350. When I took the vehicle local dealer where they performed a quick test to reveal what they termed as a camshaft stretched timing chain. I had heard previously that Mercedes had been having this 350 engine problem with several models and years. I went online to discover that in fact that there have been numerous such problems with the 350 engine. My local dealer wants $2,600.00 to pull the engine and repair. Yes, the vehicle is out of warranty, but it seems to me that Mercedes knew well before the 2010 models were produced that they were having complaints about the 350 camshaft adjuster problem.

I bought a 2003 Mercedes E500 in early 2015. Thought I was getting a good deal on a used luxury car with less than a 100k miles. In less than a year I have spent a little over 3 thousand dollars in repairs. And that is going somewhere other than the actual dealership which would of cost me 3X as much! One of the main reasons I bought a Mercedes was because I thought they were supposed to be reliable cars. The only thing I have been able to rely on is that I will be in the shop every other month. On a positive note I took it in to the dealership for a fuel system problem that Mercedes were covering under an extended warranty and the service was great. They treated me very well, fed me and made me comfortable. And the car is a dream to drive when its working but I have a problem with the esp and some brake sensor now that is gonna cost me 2 grand bringing up the cost of repairs to near what I paid for the car in the first place in less than a year. There is no reason for anyone to buy a used Mercedes. The only people who can afford the repair costs of a Mercedes are the people who can afford a new Mercedes and if you can afford the repairs on a used Mercedes you should just buy a new Mercedes. Used Mercedes should just go straight to the junkyard so poor people like me dont get tricked into buying these money pits.

In December 2006, I had a bad car accident. An F150 Ford truck ran a red light and badly damaged my car. (The driver left the scene). I could not walk. My car was in the paint and body shop for almost 5 months & I had to rent a car for that time period. I only had the car 13 months at the time of the accident. The car stayed idle for so many months in the repair shop that the tires were stolen off the car, and Mercedes Benz manager said that was the time the tires should be replaced anyway (thats not true). I was not compensated for the tires. When I finally got the car back, it had swaying issues. I never knew when the car was going to sway, therefore, I was afraid to drive at a high rate of speed. The swaying was very scary!!!. The car went back to Mercedes Benz more than once with swaying complaints. They claimed their technicians could not find anything wrong with the car. I know that Mercedes Benz knew exactly what was wrong with that C280, but everyone denied the issue. Therefore, I had to continue driving the defected car as safely as possible until the lease matured. The swaying issues could have caused a serious accident & possibly death. I would not let anyone else drive it because of the swaying. I finally stopped complaining because it was useless!

In June 2008, I bought Mercedes C 200 and until now the car did not reach 40,000 km as my use for the car is very limited (only for travel during weekends). All the regular services are usually done before the due time and only made in the official agent of Mercedes Benz in Cairo. On March 31, 2012 (last Saturday), I went to the agent German Auto Service (GAS) Heliopolis branch in Cairo to check why the car did not start properly. They found that the computer program required to be updated (which is normal and acceptable) and they found as well that the fuel float/pump is need to be changed as it might stop at any time.The senior engineer in the GAS (Mercedes agent) told me that this part should not malfunction with this few millage of the car (39000 km). He informed me that he will contact the company in Germany in order to change it for free or they might share in the cost. One hour later, the engineer came and said he is sorry, the company in Germany refused to do it and I have to pay the full 3,100 EGP. I refused to change and pay because I cannot believe that Mercedes Benz Corporation (considered number 1 worldwide) can accept not to take the responsibility of having short life part functioning properly for only 39000 km in its valuable and expensive products. I am bringing this to your attention and I am sure you will take the proper action to rectify this problem. Thank you.

In 2009, we bought a 2002 Mercedes ML-500. We are the 2nd owner of the car. A few years following the purchase of the car, every time when it rains, our car is leaking water everywhere, from the front light, sunroof, floor board to fuse box, and back light from the back seat. We have our two and a half years old son sit in the back seat; he got wet all over. We took the car to the Mercedes dealer. They want us to pay $600-$700 to check to see what going on. But the thing is, a Mercedes car never leaks, and also they are the best car brand in the world. Our friend has an older model car than us but never has that problem. Anyone has the same problem as mine who can give me some info?

Ive never had a worse telemarketing experience in my *life*. I received a letter from Mercedes mbrace saying my complimentary trial period for mbrace secure service would convert to a billed service (as Id expected) and I could call them to cancel that, so I did. After some of the usual Q&A, I told the guy to cancel it. He told me how great it is. I told him to cancel it. He told me how great it is again. After this went on a few more times I started saying just cancel it while he was still selling. He said I needed to hear why it was so great (not his words). This went on a few more times and I switched to say I want to speak to your manager. We went around with this a few more times while he continued to sell and I continued request his manager. Finally I told him one more time to cancel it and hung up.Then I called the number again, talked to a different agent, told him I wanted to talk to his supervisor regarding the other, rude agent. After a while a supervisor came on the line, sounded nice, but then told me I cant cancel the account until within 30 days before the trial period lapsed. The letter I received said nothing about this, and after a bit the guy said he could do it today (apparently a favor) -- but only after he tried to sell me some more! Of course he didnt phrase the sales pitch that way, he called it a reading a disclaimer. I tried a few more times to instruct him to cancel the service without effect, so hung up again. I don’t think I’m under any obligation to hear a sales pitch after I’ve given clear instructions – many times! This is not what we expected when we bought a Mercedes.

My Mercedes Benz C300 have been taken to several different location due to several different issues. I have complaint several different time. But, Mercedes Benz have yet to fix the issues with my car and others. The passenger seat does not move back and forth. The leather on my car seat is wearing out and changing color. My power steering suddenly stop working while I am driving. My turning mirrors light just stop working and the issues goes on and on.

I own a 1999 Mercedes-Benz ML320 truck.On 13 Aug 2011, a 20-feet wooden telephone pole was lying on a badly-lit street in the middle of the night. No one knows how it got there. Driving 45 miles per hour, (speed limit is 45 mph) I hit it with the front of my car. Then the pole went under my bumper resulting into a broken steering column and a bent car frame. My air bags, however, did not deploy. When I asked Mercedes why the bags did not open, they said that it only opens when hit in certain spots. In the end, my car was totaled by the insurance company.

The worst vehicle I have ever owned and the worst service. When you buy a vehicle 2016 with less than 1200 miles on it and they tell you the van should get between 30-40 miles per gal and you get 18.4 and the lights keep on going on and off, and the tires had to be replaced with less than 9,000 miles on it, and the doors and windows stick, and you go in to have the check lights corrected and ten miles down the road they are back on, when the fuel gauge is not accurate, and and and...I could write a book about this piece of overpriced garbage. I now suffer from Ford envy as I drive all over the country and I do not feel safe in this vehicle as lights are going on and off all the time including check engine lights. Ive had more problems with this vehicle and spent more money in the few months Ive had the Metris than I have ever on a vehicle, and I usually get between 250,000 and 325,000 miles on a vehicle.The salesman left the dealership right after I bought the van and the service dept. instead of fixing the warning light they filled the fluid levels! Ive already talked two friends into not buying a Mercedes! The salesman told me they only allowed 100.00 for my van which had 4 brand new tires and battery as they could only scrap it. I would have taken it back and given it to public radio but he said they had already sent it off! Should I go on? When I had the tires replaced because they said they were not safe I took the tires and they look fine to just about everyone who has looked at them. I had to have air put into the tires two days after I purchased it as the light for air pressure was on. I am a professional and because I am a woman I pay attention to vehicles and everything that affects me and my business. I am now going to see if I can get any money for this piece of junk and buy another van, Hopefully this will be from a decent company and will not have chocolate on the seats when I get it. Never buy a Mercedes or deal with their salesmen or service dept. Anyone want to buy this cargo van? Oh they told me that the Metris is a cargo van but you shouldnt put any weight in it!

Mercedes S550 is one beautiful vehicle. I own three of them. I just fell in love with this vehicle the very first time I saw one. Great ride, one of the best I ever rode in! Quiet ride, to the point where you feel so comfortable you want to rest instead of driving this vehicle. Now there is a good side to anything and there is the other side! Someone once said if you have to ask the price you must not have the ability to afford the cost to make repairs! First order of business, vehicle warranty a MUST! You ended up selling your first child to keep it on the road. Average maintenance cost per year $2,000 to $3,500 even if you have a good warranty. Tires, tune up, head lights for starters. The ride, the looks, the style might be worth the price to you.

My Mercedes is the best car I have ever owned. Well priced, high luxury, great drive. Maintenance has been reasonable. Really cannot complain about this car. Sound system and navigation system perform well. The leather interior is lovely!

I took three vacations in this rig and had DEF warning problems two of the trips. I have owned it 6 weeks and have 5,000 miles on it. 1st was Def contamination and then going into countdown mode. 2nd trip and Low Def warning. Went into countdown and quit. Road service left me on the highway for 4 hrs in 90* heat. I had to call a wrecker myself. Driver told me he was called 3 hrs ago and they did not know what the interstate even was, and they would not pay his price. I am sitting in a hotel in Ohio waiting on the dealer to give me an answer or I start driving a Enterprise rental the 1400 miles back home. No offer of a loaner from anyone. I racked up $3,000 in expenses here. MB says to save the receipts to present to a board that decides in 30 days if they qualify. This is a LEMON. I want MB to buy it back. If not, I start getting rid of the 6 MB we already own.

Purchased a GLC 2018 300. The vehicle had issues and the dealer would not fix them. After taking it in a few times, we asked for a different vehicle and they said they would because they wanted customers to be satisfied with their purchase, joke. Then they said they would fix two issues, squealing brakes and squeaky dash. They fix the squealing brakes but would not fix the noise in the dash. Customer service would not help and the manager of the dealer would not Return my call. They lie about customer service in my opinion, no way will there be a Mercedes-Benz in my family ever.

Do not buy Certified Pre-owned Mercedes Benz. They do not have the same warranty as a new car. Although we paid 60K for our GL 350 including extending warranty, and performed all the expensive services at the Mercedes Benz dealership after 2 years the car was diagnosed with heavy sludge on engine and needed an “engine replacement” which was originally denied by Mercedes Benz US indicating that a new engine will not be covered under the warranty because the Vehicle Mastery Inquiry (VMI) did not show any services prior the date we purchased the car. It was shocking for us to realize that the Mercedes Benz dealership in Miami sold us a CPO Mercedes-Benz with no history of service. The engine was finally replaced but only lasted ONE DAY. Apparently the engine came with issues and a SECOND engine was approved and reordered. All this time they were referring as “NEW PART” or “NEW ENGINE”. I called US Corporate to find out what kind of the engine they were putting in the car because it was hard to believe that a new part has passed all inspections and quality controls but failed after installation. Then, the representative told me that both engines approved to be installed were REFURBISHED or USED engines. Our car was in the dealership for a total of 86 days while waiting for approval to be repaired. I lost confidence on the safety of this car, as it was no longer a reliable source of transportation for my daughter. We ended up trading the GL 350 for a new Chevrolet Tahoe.

I purchased a Mercedes-Benz GLA 45 about 6 months ago, it has only done 2600km, the reason being the AMG has the most uncomfortable seats I have ever driven in. The rear of the seat is only 290mm wide, after drive any longer than about 30 minutes my right side of my body is in pain from the bolster pressing on my hip and leg. I have tried adjusting the seats several times to no avail. All MB Gold Coast could suggest was to buy another MB with more comfortable seats in it. Or come in so they could check the seat adjustment. After going online I find a lot of people complaining about this problem. Even 2 car reviewers commented on how bad the seats were. I do not understand why this problem has not been addressed. My only choice is to sell the car, which is a shame because everything else on the car seems fine so far.

I love it! Great power (305 HP) and acceleration. Comfortable ride, great handling and good technology. It will spoil you and make you not want to drive other crossover SUV’s. Excellent sound system and great integration with the iPhone.

When I purchased my new car in 2005, I wanted it to be special. My initial thought was to purchase a Toyota Camry. But after test driving a Mercedes (just for fun), I convinced myself that if Toyotas were great cars, then Mercedes Benz would be an excellent car. I really thought that MB would have better engines. But now that my car is non-functional at less than 100,000 miles, I wish I would have stuck with my first instinct and bought a Toyota.After reading different class action lawsuits, I find this to be a common problem with several MB models. I realized MB cars are not as good as I thought or had claimed to be. I am very discouraged with engineering technology on this car. I can’t imagine paying almost the same amount I owe to repair the car. But I honestly don’t see myself purchasing another MB vehicle again. I hope for MB to take care of its customers, as I have heard other dealers such of Toyota, Jeep and Ford taking care of theirs. I want Mercedes to get me in a new car, fix my car or purchase it off from me.

I have a problem with one of the vehicles we have bought with Mercedes and I would really appreciate assistance in solving this problem. I have bought all my Mercedes from Mercedes-Benz Angelopolis. I submitted a letter to the dealer and they told me that they have not received answer from Mercedes. To date, we have seven Mercedes vehicles and none of these had experienced problems before or had manufacturers defects except for this Class A-190. The vehicles we own are: one Class ML 350, two Classes ML 500, one Class A 190, one Class C, and one Smart.The only reason we have continued with the brand was the durability and the confidence that the vehicles gave us; it was reliable, as what I used to say. The vehicle, Class A-190, which has the problem has just 30,000.00 miles. I cannot conceive that a Mercedes has major problems with such a short mileage. I insist that the only reason Im still buying Mercedes is because of the supposed level of quality and service life of the vehicles. I hereby, request this to be reported to the plant in Germany and to repair the vehicle at no cost. Its not a Chevy, GM or a Ford; its a Mercedes. Its what the vendor say when you are paying extra money for a Mercedes, and it should last as a Mercedes. My wife almost never use this car. If this is what we expect from the brand, it is cheaper to buy an Atos or any other car and change it every three years. I have been its most faithful advertiser because I always trusted the brand. I hope this will be resolved. 30,000.00 miles are nothing for a Mercedes transmission. I definitely want to stay with them but in no way I will accept them trying to rip me off. This transmission came defective from the beginning. Four years ago, we started to buy other brands for a couple of problems we had with the service; while Ford and GM, are still a mess, at least Toyota has given us good service. Last year, we bought back with them the Class C and the Smart. A couple of days ago, we were evaluating to buy another Class ML-500, but after this, we do not know what to think. It really upsets me that Mercedes ends up being as good as a Chevy and in theory charges me extra money for a quality that does not exist. Please give me a favorable solution to this issue as quickly as possible. If not, then tell me what to do.I wont buy a Mercedez Again and I will suggest that everybody chose another brand.

CLEARLY MANUFACTURER PROBLEM!!! Traded in my 2011 Mercedes Benz E350 for a 2016 Mercedes Benz E350; my favorite vehicle and fourth one I have owned. I only drive it on the weekends, Since the purchase in May of 2019. I have driven the 2016 probably 10 times on Sundays to church. It has never left the state of Georgia. Upon returning from being at Church all day Sunday February 16, 2020 730 am to 730pm. I parked the car in my garage, an hour or so later I realized I forgot something in the car. Hearing a crackling noise I began to look at the golf cart charger and the only other thing in my garage, the car. The rear window had completely shattered! it appears as though the sealant is missing from the upper left and right corners of the rear of the vehicle. MICHAEL G OF Mercedes tells me there is nothing they can do since there arent any open recalls. I have never seen such a thing! **

Have been having different issues with vibration on braking, worn front tires. Ive had my Mercedes S550 since 4/14 and I brought it into service 3 weeks ago to check the vibration and pulling to right. Service Tech. informs me its supposed to pull to right some and tire looked fine, dont need new tires. I just returned for my B service and Service calls to tell me I need 2 new front tires. Only $980 for 2 tires! I am furious. Needless to say I wont be replacing with Continental MOEs because of all the bad news out there about them and I wont be purchasing from Mercedes Benz! I do have photos for reference.

This is a serious safety issue. Our car suddenly stalls [three times] while driving. The reason was a failing [failed] crank sensor. Mercedes never informed owners of this serious safety issue. Our vehicle was past their factory warranty, therefore we had to pay $504 due to the this problem. Mercedes Headquarters in New Jersey refused all or any compensation. Safety issues do not end because the factory warranty expired. Maybe they should experience the stress and helpless feeling of driving 65 miles an hour and have the engine shut off!

Updated on 11/01/2021: Between the emails and postal mail with no regard so say “stop messaging me.” I tried their live chat. I asked to be removed from their mailing list(s) and mind you the service dept. In short Suzie with live chat would tell me the sales team would be in touch. When I would type a response say I am not interested in being in touch with the sales team! She would retype the same and of I disagreed Suzie would end the chat. After serveral attempts finally she said she would relay my request. Ok finally right? Nope. An email from the sales dept. Why do companies offer customer support when all you do by reaching out is the “shut up and accept what we say and do.”Updated on 10/16/2021: I returned a call from Fletcher Jones from California. They were concerned about the review I wrote on this site. The details, facts and SAFETY CONCERN were once again ignored. This conversation when I spoke I was cut off, when I raised my voice I was threatened the call would end. I was to shut up and listen. Then the 2 yrs, not 1 yr I apologized to her and attempted, case in point, rear brakes never went out. Cut off! I attempted to explain how 2 yrs ago I was to accept what had happened by Fletcher Jones, the only reason I brought back up why was the rear brakes never gave out. But I was cut off. My advice: Do not question Fletcher Jones or Mercedes Benz. If you are not willing to accept their shut up and take it. My intelligence belittled, I was blamed, I have been blacklisted. Trust me, its not worth it.Original Review: I took my car to be serviced to Fletcher Jones Mercedes Las Vegas. It’s a 1000 miles round trip. The service advisor called me and told me my front brakes and rotors were so bad. If I did not authorize the work to be done the only way my car would leave there would be on a trailer. And rear brakes were all most gone. I was taken by surprise, shocked! A short time before making the trip FIRESTONE had inspected my car (I buy my tires from them) and they said down the road front brakes and and rotors would need changed out. But no service light on dash no squeaking or pulsating while braking, But being taken by surprise I authorized the work to be done.When I arrived back from Las Vegas I took my car to FIRESTONE. I informed them of my experience at the Mercedes service. They asked when did the brake light come on the dash. I said it never did. They asked about any squeaking, pulsating. I replied that did not occur. They inspected the rear brakes and said the rear brakes are fine. I contacted Fletcher Jones and they refused to do anything. I was upset to be cheated but I let it go.Well over a year later now! My rear brakes are still fine. So I wanted justice for being lied to and cheated out of $1400 (apx). I contacted Fletcher Jones and they offered nothing except they wanted my business back. Whatever right? So I had a garage where I live who supposedly services Mercedes to just change the oil. Well that was a joke. It took over an hour for them to find Mercedes do not take normal oil. Anyways got the oil changed. I called Fletcher Jones and said ok you can check to see if they changed the oil correctly. She agreed. But would not offer to do it for free. I later declined. I just can’t go back where I was cheated and lied to.So I reached out to Mercedes I explained in detail what happened. Debbie from Mercedes responded that Mercedes technicians know what they are doing. And basically that’s that. She obviously did not read the message but I responded about his I was obviously cheated by fact and detail representing my case. Not a response. Being ignored I wrote a few more messages only to be yet ignored. I go to write a review on the official Mercedes Benz site and they rejected my review so on the same official Mercedes Benz site I went to like a live chat and the Mercedes Benz on the official site. Told me that I was not on the official site I sent her screenshots and reminded her that we are messaging on the official Mercedes Benz site. She refused to say anything except call customer service. So attempting that and reaching out to Debbie w/ Mercedes Benz I am not able to talk to anyone or receive any messages.I called fletcher Jones and the voice mail box of the manager is full. I called the service dept and after a a long duration of the phone ringing finally I received the voicemail of the service advisor who cheated me out of my time and money. I hung up like she’s really going to help. In short I have been blacklisted from Mercedes Benz as well as Fletcher Jones Mercedes Benz for not accepting their policy and cheating me.

What I love about the new Mercedes S-Class 2018 is the control it gives you. I feel when Im driving that I can never turn into a bad direction. I love the feel and features of the car overall. I love how it drives on the road and can be made to be one the better models of the year. I like all of the cool technology features that the car has. I always like to get the newest car with newest features and this car was a perfect fit. It can drive fast and has a lot of new modern technology features like the camera and sound system. Its awesome and can be made it better than a lot of other cars. There are no other cars out there like this one. I love how its better than the last.

We have a 2012 Mercedes-Benz GL350 that listed new for 80,000.00. We bought it used in October of 2018 and it appeared in Excellent condition and had a clean Carfax and great service history. It had about 97,000 miles on it when we purchased it. At approximately 108,000 miles the engine locked up with no warning. The cost to replace the diesel engine with a new engine is close to 25,000.00. I contacted Mercedes Customer service and was informed that since I didnt purchase the vehicle new and I didnt have its yearly service done at an authorized Mercedes-Benz dealer, they would not be able to offer any assistance with the repair cost. I was informed that even if I had purchased it new and had it serviced by the book, they would probably only offer about 5-10% of the repair cost. I was then told that if I wanted to purchase a New Mercedes GLS model, that they would offer me a discount coupon of $3,000.00.A new GLS starts at about 65,000.00. I think an 80,000.00 vehicle should last longer than 108000 miles, even if the dealer does not maintain it. By looking at the vehicle it is apparent that it was maintained. POOR customer service and product support in my opinion. Now I have a vehicle that I owe 16,000.00 on, and I would be lucky to get 6000.00 in the condition it is in now. And a used motor would still cost around $10,000.00. In addition to the engine, I have had to replace the oil filter housing due to a leak at less than 100000 miles, and recently I replaced the rear air bag and sensor and the air diverter valve also. Done with Mercedes for sure.

I took my Mercedes Benz two weeks ago for service. The vehicle while idling accelerates on it own. Another issue when I press on the brake, squeaky sounds manifest. The button that ascends the rear shades doesnt work. As of today, Mercedes in White Plains has not called me to let me know whats wrong with my car. It appears Mercedes Benz reputation for good customer service is truly in decline. The staff has been nothing but unresponsive and inattentive to customers needs. Jeremy was the intake service person.

Mercedes Me App - What is wrong with these people. Have been waiting 8 weeks for them to verify that I own my vehicle. Should have been done within 1 - 4 hrs. Waste of time. Dont subscribe to their app. Clearly unfunded and under resourced.

The bumper of my new 2017 E Class fell off after barely touching a parking bumper like you find in many parking lots. The bumper does not even have a scratch on it. The dealer says that this is common and they fall off all the time!!? Mercedes Corporate will only definitely understand how I feel. How can a force small enough to not even scratch the paint on a bumper make the bumper fall off?! To add insult to injury, the bumper is not in stock, and I will have to wait a few weeks to get the car repaired. Definitely my last Mercedes. $2600 to repair, and no end in sight.

I bought a certified Mercedes E350 at a Mercedes dealership in NJ in 2016. This vehicle was bought at night. I was given the vehicle to take home and since it was certified with a full warranty, I felt confident that the vehicle was in great condition with no issues. After all, the certified warranty has requirements the vehicle must meet before it can be certified. My vehicle must have been the exception. There was a long list of issues which made it apparent that this vehicle shouldnt have been certified. I was lied to about the vehicle being in an accident, bad brakes, squeaky steering, broken remote, deep 18 inch long gouges in the windshield and rear glass, many other things and, the focus of this story, the TeleAid was intermittently inoperable. Some of these issues were fixed by me having to get them to pick up the car and take it the car back to the dealership for repair. Some issues were created by them driving it. Once I received my car back with bent wheels which were the result of potholes near the dealership. The dealer brought it back anyway, I had to get them to come get it so they could fix the wheels. They fixed the wheels, but 6 months later, the finish of the wheels was faulty. They blamed it on me saying the other side of the car were the wheels they had fixed and the other wheels had to be something I did. My car but they know more than me about it. Even now, 5 years after purchase, it still has issues that the dealer never fixed. One issue is the TeleAid system is inoperable much of the time as I mentioned above. This is the system that costs $600 per year for the subscription and does basically the same thing as OnStar but for twice the cost. I brought this in to the Mercedes dealer where I purchased it numerous times while still under the certified warranty for the TeleAid to be repaired. Every time I was told they couldnt find the issue. This left me without the option to use the system for safety and convenience due to its unreliability. Now 5 years later, I had to bring my car to the Mercedes dealer, a different Mercedes dealer, for the airbag recall among other things. The mechanic runs a short scan and finds the TeleAid issue on the first day its there. The antenna has been the issue all this time since it was first purchased. Will Mercedes own the issue since it shouldnt have been there when I bought the Certified vehicle in the first place? NO. Will Mercedes honor the original warranty since the issue was brought to their attention while the car was covered by the certified warranty? NO. Even though it was brought to the Mercedes dealer for this issue at least 4 times within the first year I owned the vehicle? NO. Even though I have documentation from the dealership showing I told them about the problem and they didnt fix it, documentation from the time it was covered? NO. Even though the corporate customer service representative told me at the time to document the TeleAid issue so that if its figured out when the warranty is expired, they will know it was an issue under the warranty and they will fix it for free? NO. What does Mercedes wonderful customer service department say? Not the dealership but the Mercedes main customer service, the ones who are supposed to help when the dealer doesnt? They said, Well, the representative who said that doesnt work here anymore. They said they would give me a sales incentive to buy another Mercedes, but they will not take financial responsibility for the issue because its not under warranty. They said this repeatedly like they were reading a script. They are actually under the impression that a customer could be treated this poorly and then, because of a nondescript sales incentive, the customer will forget their entire frustrating experience and buy another Mercedes. I was under the belief that Mercedes was a company known for excellence in customer service. I found they would rather lose a customer than pay to fix a vehicle issue that should have never been there when the car was sold. The best part of Mercedes being willing to lose a customer is that the issue would only cost $240.00 to fix. In my opinion, what the dealer does is puts a certified warranty on the car, which they pay for. Then they leave to problems for the customer to find, bring the car back in, and then charge the warranty company for the repairs they perform. That is exactly what happened with me. So, in closing, I have lost almost all respect for Mercedes as a company. With the exception of a few dealership employees, the company is horrible to deal with. They refuse to do the right thing by their customers. The only reason for the 2 star rating instead of a 1 star rating is my experience with one service manager. He deserves 5 stars and a raise, the rest of this company was a waste of my money and many hours of my time in trying to resolve issues that should have never existed. If this saves one person from blindly buying a certified Mercedes, Ill be happy. Dont trust the image, its not accurate.

This cars performance and comfort of my 2017 c- class sedan is perfect for long trips. The dealership has been very informative and I am very pleased with having purchased a prepaid service plan since this is saving me money on increased costs of parts due to supply chain problems.

I leased a brand new vehicle GLA250 that has a random ghost acceleration that cannot be fixed. The front differential had to be completely replaced at 4,700 miles on it. Then the tires went bald at 5,000. Then the gym service manager Mark ** says the cars drivetrain can’t handle potholes and these types of problems are common with Mercedes Benz. Their insurance recommendation also refuses to cover this car. It’s been a nightmare as I also ran over the neighbors child as the car suddenly accelerated. Was told to leave the car running for 2 minutes before driving which obviously made no difference. The only excuse is they cannot replicate so they cannot help.Their insurance company says it makes no difference whether they can replicate the issue and should pull the unsafe vehicle from use. But instead they sent this email notifying me that they won’t help or resolve or even respond to the safety concerns “no guarantee that assistance will be provided.” Mercedes-Benz USA, LLC (MBUSA) is currently reviewing your request concerning the 2016 GLA250W4 bearing vehicle identification number **. We want to set a clear expectation that there is no guarantee that assistance will be provided. Our review process typically takes 4 to 6 weeks; during that time we will be evaluating a review of all repair orders, the number of down days related to those repairs, the overall repair history and your individual state’s statutes.

I have a 2011 amg c63 mercedez with very low miles. I hardly drive the car and is always in the garage. The paint has massive chips in the hood from small rocks on the roads. I have an old BMW that has over 169 k miles and barely has rock chips. This car paint is crap for the amount of money I paid for it. I bought this car brand new.

The Mercedes GLC300 is durable, safe and excellent price. The resale value is excellent. Availability of colors and other options are available and the maintenance cost every 10,000 miles is within my budget.

I bought new a 2011 E350. Every time the weather changes a few degrees, the check tire pressure light comes on and I have to take the car to MB dealership for them to add air to the tires. This happens often. They tell me everybody does this, not true. I have friends who have the exact same car and this has never happened to them. I cannot get any satisfaction from the service department. Has anyone else had this problem?

Good afternoon. I am a Mercedes C300 owner and recently I have had some problems with my car not starting...I took it to the RBM Mercedes in Alpharetta, Georgia for diagnostic review. The diagnostic presented with a problem within the steering column which caused the vehicle to not respond. I in turn looked up info on this problem and have noticed this to be an ongoing and unaddressed issue with the make and model years 2008-2009.My question to you, upon communicating my concerns to the service center who currently has my car for repair, is, what are you doing to rectify this problem and since it is an ongoing concern why has a recall not been done on this or why are customers being charged upwards of 1500.00 USD to have these repairs completed. I for one know the cost of repairs for a car in this category of cars, but I do not feel it appropriate that because an issue within the manufacturing of this vehicle is a cause for repair should I have to pay to have an identified manufactured deficiency repaired. I am very disappointed that this has occurred a number of times and nothing has been done to rectify the expenses incurred in this matter.

We bought a 2021 Mercedes Sprinter RV and my one concern is that the cassis was Mercedes. About 8 months of owning this something is wrong with the turbo, dropped this off at Mercedes Melbourne FL after making an appointment 3 weeks out and this still has not been looked after 5 weeks now. Do your homework on service centers prior to buying, in Central FL there are only 3 service centers for sprinter. Go with a ford or Ram for an rv cassis they have hundreds of services centers!

I thought I was buying my pride and joy - a Mercedes GL350 Bluetec - from the Mercedes-Benz Melbourne showroom. I was dealing with a very charismatic sales agent who promised me free service for first 3 years and that this would be put in as a part of the deal. This promising agent left the dealership and I was palmed off to someone else who, apparently, was pretty green and almost botched up the documents to be sent to my bank on time. I managed to salvage that situation with the bank. Then again I was palmed off to someone else and eventually got my vehicle after a 4 month waiting period. And I never got my free service as it was missed by the dealership due to change of sales agent handling my deal and purely due to the unprofessional set up of the dealership customer service.What is the most disappointing part is the pure lack of service. Nobody from Mercedes was bothered to follow-up with me after the sale of a new vehicle ($150K) whether it was doing OK or if I had any issues. There was no correspondence from the dealership leading up to the service, not even a call, to inform and plan for a service. Guys - there is nothing wrong with the product. But I think its the brand name selling itself, not the M-B dealership in Melbourne. Its the worst I have ever seen, comparing with Mitsi and Toyota. Toyota are the benchmark as far as customer service is concerned and they cost fraction of the price for the vehicle and are a top drawer engineered too. Go anywhere BUT this Melbourne dealership. They suck.

I own a Mercedes C180 model 2012, and I had an accident on the 25th of February. The front part of the car is completely damaged, but all the safety items did not work (the seat belts, air bags). The car is now in the service workshops in Ring Road Cairo, Egypt. I asked for a report on why the safety items did not work. They prepared a very short report in which they replied to me saying that the airbag does not necessarily open in any collision, which does not answer my question honestly. Therefore, I need to investigate this problem because the car needs a lot of money, and I am no longer sure whether the car is safe enough for me and my family. This reply from the workshop is not worthy of the Mercedes reputation and this outraged me.

Nightmare experience. Was so excited to get my GLA 2015 4 years ago. I had been warned about repair costs but it is outrageous! I was driving on the highway, the car stopped accelerating and smoke went out of the back. The check engine light never came on. I was informed that it needs a new turbo and a water pump, $4700, and there “might” be engine damage. Both have been replaced and the check engine light is now on and the car has been in the shop for two weeks. The mechanic does not seem to know what’s going on or when I will get my car back. I will be getting this disaster of a junk box off my hands ASAP... Total money pit.

I bought a Mercedes G 55 AMG in March 2013 for more than a Crore rupees and its been giving problems from day 1. This machine is a total failure, probably a bad production piece which they have given to me. I have had fuel pipes bursting, brake pedal plays, fuel tank issues, fuel system problem, starting problems and various other problems in their so called top of the line SUV and I have tried to complain to everybody from bottom to top but nobody is ready to help. All they are offering is a extended warranty which they offer to any customer who make s even a little bit of noise. I have had the worst experience of my life with Mercedes Benz India. After buying this car I have had this in their workshop for nearly 100 days already... I really dont know what to do and whom to approach for this problem. Any help would be appreciated..

Buyers beware! You may run into the same problems that I have with a 2013 E-Class Sedan. The car (VIN=**) was delivered on 31 Dec 2012 and shortly thereafter developed a problem with the SmartKey. Take my word for it smart this key aint. It works best when at the dealer, when I first reported that problem with the unreliability the reaction was. This guy is a nut. Always very politely but the message was clear. Fortunately the system fail during a non-related service visit at the dealer. That did initiate some more investigation, after several visits to replace door handles, antennas, etc. the key not detected message, failure to lock or unlock still exists. The final straw was when it was determined that the problem was the clothes I wear. The recommended fix was to use a leather cover over the SmartKey. That failed to make any difference so I have given up and decided to live with the issue until the warranty expires. At that time I decided that the only reason buying a Mercedes could be justified is to impress your neighbors. Because I could care less what my neighbors think. Once this car is traded it will be replaced with ANYTHING but a Mercedes.The other issue is the GPS that must have been designed by a high school student. To update to the latest maps you have to wait until the maps for your car are released. It is astoundingly idiotic that the maps for every year, body style and class are different. Not only that for less than half of the update cost you can buy a Garmin that includes the GPS unit and lifetime maps that have markedly superior performance. So much for German engineering. Having said that, the car is a pleasure to drive on the highway, the roadability and comfort can not be criticized.

I purchased my first Mercedes Benz, 2007 GL450 in 2010 from CarMax in Louisville. The car is very nice in luxury but has been a money pit from day one! After thousands of dollars in repairs, I still owe $12k and cannot afford to sell it with all the issues it has. I still need about $8000.00 more in repairs!Well, last night I drove to dinner with some friends. Approx. 45 miles rt. I parked it in my garage at 6:30pm. At 12:30 am I went out to the garage to take the trash out before retiring for the night and I felt heat from the Mercedes as if it had been in the sun for hours. I felt the hood and it was very hot on the right side of the front hood. So I pulled it outside the garage, in case of a fire! Mercedes does not intend to help me with this issue. I will have to call a tow truck today and be without my car. I was suppose to work in Chicago this week. Now I cannot. This is going to cost me loss in pay and tons of money. I am in fear of my life, but is need to work! I just read several reviews that this model has caught fire and destroyed homes and lives. I dont know where to turn for help. MB needs to recall these cars! ASAP! Any advise would be greatly appreciated!

Mercedes Benz 2005 ML 350 - On the morning of March 19th, I noticed a strong electrical burning smell from inside my car. Thinking it was something in my dashboard or with heater, I drove right to my mechanic. He at that time found out the cause of the smell was my driver side seat warmer element was smoking and burned an approx. 2-3 inch hole right through the leather. (I was utilizing my seat warmer on this cold 32 degree morning.) The seat warmer had also burned right through my long down jacket causing a large hole, approx. 3 inches on the back of my coat. Luckily, the coat protected my skin or I would have had a burn on my left upper thigh area. I went to the local Mercedes dealership and was told it would cost me approx. $1,400 to replace the warmer element and seat top. When asked why I was responsible, I was told I was past my 50,000 mile/5 year warranty. I am extremely upset and angry with this malfunction, and Mercedes is very lucky I did not get injured or have my seat catch on fire with my small children in the car.

Craftsmanship is superb. Fuel pump replaced at 85,000 miles. No other problems at 95,000 miles. Tires and brakes are expensive. I purchased lifetime warranty due to expensive repairs. Added expense for diesel additives.

I recently bought Mercedes 2018 GLC SUV and really liked the car and upgraded the speakers to Burmester. Thought it would give me a good feel in the car with the music but I am totally disappointed with the audio system and I would rate 1 STAR for the speakers and 4 STAR for the car.

I buy a GL 450 2013. I was happy until 12,000 miles the car began to vibrate rudder. I went to guarantee and the rotors were damaged and they change. They said the warranty did not cover. Well.. they change!! Now I have 38,000 and again were damaged. It is impossible that every 15000 miles the rotors are damaged, and I have to pay $ 2,000 without the brake pads. I am upset because I had Ford, Cadillac, and Dodge, and had never seen anything like that. If someone with the same problem I would like to know.

First off, Ive always been an advocate for Mercedes Benz having owned 2015 c class, but I have to say Im utterly disappointed with the recent service by Benz hence the 2 star which should be a 1. Im currently driving a 2019 A220 sedan which if it drives normally, is an absolute breeze. Unfortunately, Ive not had that pleasure of driving without a problem. From inherent breakdowns, to various warning lights turning on. There was a recent recall for this vehicle, mind you, but after the recall I’ve had countless visits to the MB repair shop, Im still having the same issues. My mileage is just 16,000. I am truly sad right now and feel let down by MB. I would surely reconsider my commitment to your brand.

We purchased a new GLS 550 SUV in 2017 to replace our 2004 Toyota Sequoia with over 200,000 miles. The Mercedes has been a disappointment from day 1. Terrible handling in rain and snow. The ride is stiff and uncomfortable. Expect to pay over $2,000 for tires every 20,000 miles. Simple oil change and service will set you back several hundred. We could never get the radio/nav to consistently work in spite of numerous trips to dealership. The best part is we leased this vehicle in 2017 and the lease expires soon. We are under our mileage since we continue to use the old Toyota Sequoia as it is more comfortable. We actually plan on paying the remaining 2 months on the lease and returning vehicle early since it only takes up space in the garage. Our next purchase will be another Toyota.

As a first time lease owner of my fist Mercedes C-class this was a huge disappointment. Prepaid for 2 services at the beginning of the lease just to find out that they expire 2 years after and not by the end of the lease how they made me think. Was only less than a month after my expiration that I took car for service B and now on top of my already paid $500 I must pay again. This is beyond dishonest and most terrible customer treatment Ive ever encountered. Called the office and spoke to Juan who was only able to get a partial credit for the service I now have to pay for the second time. How would you like paying for service twice? Also, on the phone with Mercedes customer service I was blackmailed by Juan (phone number: **) not to write my honest review about this situation or they would take away even the partial credit they just gave me that only partially covers my second charge for the same service I already paid for when I signed up for the lease! It was so unprofessional and disgusting to be blackmailed to stay away from writing this honest review that made me even more compelled to do so because I want to warn all future unsuspected new customers of how they will be treated as well. I will not be buying my future vehicles from them and so is my family. I only want to give my business to places that truly appreciate their customers and with lots of great competitors out there it will be easy to do. You dont want to be tricked, lied to, especially as a first time customer into something that will screw you later and they wont even care about it. Everyone should know before becoming a customer of theirs that they treat their customers in the worst possible manner without any care and with great amount of unprofessionalism by blackmailing them to speak the truth. Did not expect this coming from this car maker of this magnitude but be warned and stay away.

I was driving down the street winds high lately and I heard a noise my Grand SSD on say thats your car so I ssd slowed down to about 20. I was right by my house. When I got home the Spoiler had flown off. Car only had 36000 miles. Who would think a Mercedes product would fall apart? Then when I reported it they told me they dont stand behind cars that are bought at independent dealers. A 20,000 car bought from a import dealer. SMDH. Beware. They have a history of spoiler detaching but they on did recall on the new ones.

I purchased a 2007 c230 Mercedes Benz new. I have 61,000 miles on the car. The check engine light comes on and off. When my mechanic used the systems diagnostic machine on my car. The code came up as P0012 on this M272 engine. My mechanic tells me that the Camshaft inlet position is incorrect on right side. This ultimately leads to problems with the car shifting properly and need for a future balance shaft replacement which is a costly major engine repair. I am greatly disappointed as I saved the money for a few years to purchase this beautiful car. It has not lived up to the Mercedes Benz reputation for value or reliability..

Ive just purchased a 2012 ML350. Though the ride and the overall quality of the vehicle is nice, the door lock on the passenger door came defective. Weve had to wait over a week to get the part to fix the problem, but the auto-lock function does not work. A company like MB cant even get a simple thing like the door lock. Its going to be serviced again, which my car will be in service more days then driven. This ruins the new car buying experience. I bought the car through Dez at Long Beach MB. I had the service done at House of Imports in Buena Park, CA. Not only I had to wait over ten days for the part to arrive, when it arrived some parts were missing, so I had to wait over the weekend and then some to get my car back. When everything is thought to be fixed, it wasnt. The consequence of this defective part and questionable workmanship is having the new car buying experience ruined and it ruined the image of MB. This is my third MB, and this is not something that happens to supposedly one of the most luxurious brands in the world. ML may not be their best car, but it may well be their most important vehicle this year. I cant understand how this could happen to a MB vehicle. Id understand if it was made in China like vehicles.

My 2002 Mercedes E-320 (purchased brand new) has had many electrical problems and it only has 110,000 miles. I stopped taking it back to the dealer (RBM) a couple of years ago because their service charges were absorbent, I didnt feel they valued me as a customer, and there was always multiple additional problems that they would claim they found wrong, costing at least a couple thousand dollars each time I went in for service. A couple of years ago the cluster failed. The locks would not work, the gas tank it would not automatically shut off, the speedometer would not work, the car was sluggish, etc. The cluster was replaced. The rear right light cluster has been replaced three times. Last October 2014, while driving, the radio abruptly stopped working, the doors would not lock, and the trunk would not lock automatically; I had to manually lock and unlock the doors and trunk with the key. According to the mechanic, a couple of fuses needed to be replaced. He disconnected the wiring for the radio to work until the fuses were replaced, but the doors would not lock and the trunk could not be unlocked. He replaced the fuses and everything was fine until the week of Thanksgiving. Any time I started the car, the trunk automatically popped open and could not be reclosed. We finagled the lock closure on the open trunk with another metal object to lock the trunk while it was open. We then pushed the button to unlock the trunk and it was able to be closed and remained closed until we stopped and restarted it again. This problem persisted about three days and then abruptly stopped. A couple of weeks ago the problem started again. I took the car to the repair shop and the mechanic said he did not know what was going on. He said he reset everything and the problem went away. However, a week later (today) the problem returned. I have to keep a small pair of scissors in the car to maneuver the inside trunk latch to lock the trunk while it is open and then push in the outside trunk button to unlock it and it is then able to close. However, each time I stop at a destination and restart the car, the trunk pops open and will not reclose unless I get out, while the car is still running and go through the maneuvering routine. I called the mechanic and he said he is not sure what is going on; I would have to bring the car in again. If bad fuses caused the issues in October, could there still be a bad fuse or could it be something that he did not reconnect?

I was having some warranty work on my SL63 AMG at Five Star in Florence SC. The spoiler on my car needed replacing. While removing the spoiler, by someone with NO prior experience, he ripped through the fiberglass and destroyed my trunk. Five Star called me and explain the situation. They offered me 2 solutions,1 replace with new lid or 2 patch and paint. Considering the caliber of car we are talking about I chose the new lid. Once Five Star realized that Mercedes-Benz would not pay for their mistake they refused to replace it and returned to me a patched trunk lid.

I recently (Nov 2014) traded in my C-300 (2012) for the new C-300 (2015) at the London dealership. After a few weeks my daughter complained that her door (left passenger door) would not close properly. We unfortunately ignored her and continued driving the vehicle. Later in January, whilst driving with my family the rear door alarm came on, in a panic I asked my daughter to hold the door while I parked in the emergency lane. On inspection I noticed the door handle awkwardly open, even with constant pushing the door would not close!I took the car into the London dealership where the car was inspected (I also pointed out other quality concerns which I still feel have not been addressed). Later in the evening I was told, We have checked the back door and oiled the mechanism/door lock and this should fix the problem. On my further instance I was told the whole door locking system would be replaced as a precaution until then I could drive my car as it was safe to do so. Happy that qualified Mercedes Benz technical staff had given me a green light to drive without fear of safety concerns I returned home. One week after, the same incident repeated itself with my family in the car! I called the team at service adviser and informed him of the incident. I expected to hear something reassuring but was told the parts were on backorder, I will get back to you tomorrow on how we can solve this for you. As Mercedes Benz, I would expect a much higher standard of product quality and customer care, both of which are absent. Does Mercedes Benz not care about serious safety concerns on their cars? I fear not only for my safety but the safety of other families that may experience this or worse. Please live up to the promise you make to your customers.

I purchased a Benz E250 Coupe 2 Door in 2010 straight from the dealership. The vehicle was hardly used and is mostly driven by a driver and no passengers and has only been driven less that 30,000km. Last year the front passenger seat, when you try to adjust the seat forward or backward only one side moves. Therefore the seat becomes one sided. When we took it in to the dealership they said that the mechanism under the seat needs to be changed. Guess how much it costs? Close to USD5000.00. How can a prestigious vehicle such as this have a defective part that powers a seat that was hardly ever used? Inferior comes to mind. So how can I get some relief?

2003-2006 E series Mercedes in fact a majority of MBZ in these years use a sensotronic braking system SBC provided by Bosch. It has a secret limited number of uses before the computer renders the car inoperable. There were tons of problems with these and Mercedes and Bosch placed a 10 year unlimited warranty on them. Well mine went out at 9 years and instead of replacing it, the dealer reprogrammed it as directed by Mercedes and Bosch to allow for more brake actuators insisting there was no need at that time to replace it. I voiced my concerns at that time as I already knew from 100s of other owners that this thing is a time bomb. Well it lasted 3 months beyond the warranty and failed. This part costs 50% of the total vehicle current value and my car is cherry. I contacted Mercedes and they told me to go pound sand in a professional manner of course. Second Mercedes and now LAST Mercedes, probably have 5 -10 more cars in my lifetime, they would probably all have been MBZ. This was a deliberate avoidance of making the right repair the first time knowing full well they just increased the cycle count based on our driving habits to get us out of warranty. Mercedes plan is to get all these cars off the road because they are accidents waiting to happen, huge liability tail risk. When these controllers fail you have virtually no brakes. My real anger comes from their blatant dodging of the warranty and second such poor customer service on a for the most part quality piece of equipment. The whole thing reeks of fraud pure and simple.

You reviewed in the last week Quality Poor to Fair Appeal, Poor to Fair Service, Poor to Fair. I was very displeased with my last two services. Last time, they left three bolts out of the pan causing a rattle and a bolt out of the center brace at the top center rear of the engine. This is a brace that you would remove to change the air filters. On the service done today, the service rep Barry told my wife she needed $8,000 worth of repairs and she had him call me. I asked Barry what needed to be repaired. He said, For starters, you havent had your transmission serviced in 40000 miles. I said, Are you sure? He said according to his records and the service department records, it had not been serviced. Well Barry, I have a bill here that said I had the transmission serviced the last time I was there. He told me I had a serious oil leak at the oil cooler. In the last 10000 miles, the oil did not drop as much as a fraction of a quart. I normally wash my own car, check my oil and keep the area under the hood spotlessly clean. If I had all the oil leaks that he told me I had, I would notice. I will now take my car to one of the best transmission specialist I know and see if they really serviced my transmission last time. I have another Mercedes Benz that I have had for 27 years that was purchased at Snyders when they had the dealership and then I paid for the transmission to be serviced four times over the years and twice at Carlton in Greenville, SC. The transmission failed and I found out that that transmission had never been serviced once even though I have service records to prove that I had. I thought I had finally found an honest MB dealer in Mercedes of South Charlotte but I am pretty sure there is no such thing as an honest MB dealer. It is impossible to send your wife to have a car serviced and expect a fair deal. Its not an issue of money as I can certainly afford what I want. I am just tired of being ripped off. I met the owner and his son and I was really impressed that I had found a dealer I could trust but I can tell you now, run, run as fast as you can away from an MB dealer. They thrive off of wealthy people that have more money than brains. My phone number is ** and my name is Carson **. Call me if you want to know how I really feel.

I was a loyal owner of Mercedes Benz (two cars in the past four years). My most recent purchase is the C350 Sport. It came down with a transmission breakdown last week, after three years and just 86,000 miles. I had the car towed to the Euromotors (Germantown, Maryland). I was told that I was to pay about $10,000 in repairs. I became a Mercedes Benz customer because of your craftsmanship and reputation. I never expected a power train issue so early in the life of such a great car. I love the car; I enjoy driving the car, and I expected to remain a loyal customer for a longtime. In fact, I was planning to trade my C350 for the new E350 Coupe next year. The dealership is not willing to do a courtesy repair on my car because my regular services had not been completed by them. I would like the Mercedes corporate office to intercede on my behalf, but when I contacted them (in not so many words), they told me that I was SOL (short on luck), and I was at the mercy of the dealer. I guess I made a big a mistake when I left BMW to become a Mercedes owner.

I decided to pay the car off, 2 months later. I call the dealer and I ask if I can pay at the dealer finance office. I was told yes. I drove 17 miles one way and when I got I was told Sorry we dont get the payoff checks. You should mail the check. Mailed the check with signature. They signed on 8/30 but by September 3, I called and ask why they did not deposit the check. We will, when we get the check. 10 times I told the guy, You signed for the 4 days ago. Finally I ask to talk with his supervisor and I got put on hold. They ended up posting the check 9/3, the title and the overpayment was supposed to be relist on 5-7 days. I called 9/13, and got the same 5-7 days. I called today same answer 5-7 days. The representative today was more helpful than previous 2. Will see if this time works.

I bought a used 2012 C300 MB from a dealer with 24,600 miles. The vehicle has 4 years 50000 miles warranty. The ac on the car stop working no cold air. I took the vehicle to MB South Orlando to repair the ac. The vehicle was involved in an accident on the left front fender and was repaired and they leave out some missing weather strip rubber when the repair was completed. The car had 29,300 miles and still under warranty when I took it to this money hungry dealer. The service technician said the warranty on the vehicle will not cover the repair due to missing parts under the hood that has nothing to do with the AC and I have to pay for 3 hours labor at $150/hr to diagnose what is the reason for no cool air.I took the vehicle to my local mechanic shop and in less than 5 minutes he found out the condenser was bad. I had him replaced it for a cost of $497.00, just a few more than the cost for a so called certified technician to find out what was wrong in the first place at the dealer. I contacted MBUSA and the fool I spoke to also resonating the same sentiments the service adviser at the dealer told me. So I said to him if I buy a car at the dealer upon driving it out to the road the car was hit that means the warranty is void? He said no, so I was very confused with this fool as well. I have 5 vehicles and all warranty job done on them I did not had to pay a penny to have the repairs done at the dealers. Both MB South Orlando and MS USA are all thieves. I told the person at MB USA the way warranty works is you take the vehicle in to a dealer, they find the problem, the warranty dept. is contacted and they pay the dealership for the repair cost.This ** about diagnostic cost is all a scam. All you MB lovers out there beware, do not buy cars from this dealership and do not buy Mercedes Benz vehicle. They are overpriced, the dealers and corporate office provides the WORST customer service ever and all you are left with is the bill to pay. In short they suck. If I had purchased a used vehicle from MBSO with warranty on it I assumed they would have fixed it. I guess they were not happy I bought the car from other dealer. This is the last MB I will ever own.

With under 40,000 at the initial start of the check engine light coming on which no one else besides MB has ever serviced, I had to get the balance shaft replaced in the motor at my total expense. From reading reviews and information from this page and other pages they said it was best to take the car back to the dealer for this type of job. I tried other Mercedes dealerships in Cleveland: North Olmsted gave me a phone estimate of $10,000, Mercedes-Benz of Willoughby Leikin said they were too small to handle such a big job so I ended up taking the car back to Mercedes Benz of Bedford where I originally purchase it for a mere$7,036.51. I associate this cost with me being **, female, prior neg. post and phone calls. This was the worse purchase I have ever made in my life and I would NEVER buy another Mercedes. They do not stand behind their merchandise. I think they tossed a coin to see who was going to service me (after corporate calls, because Bedford where I originally purchased the car new, never called me back). My conclusion: once the car is out of warranty they really dont want your business, unless its to trade the car in on a new one and they resell your old one for a mint. I know people are in business to make money but when your product falls short of what it claims to be I feel you are obligated to provide some type of relief. Word of mouth is the best advertisement you can get. When the words of many mouths is a negative experience in the end you lose. By the way Mercedes USA was a waste of my time. They did absolutely nothing.

Purchased a Mercedes-Benz SLK 250 hardtop convertible. After the second leak the local dealer replace my hardtop and installed a fake pano roof that looks like a cheap aftermarket accessory that devalues my car. I purchased a hardtop and that is what I wanted and expected when I returned to the dealership. Now trying to get the situation resolved after escalating to MBUSA. This has turned into an ordeal. To complicate matters, their correction has resulted in a series of additional damages and attempts to profit more from their mistake. I contacted the NC Attorney General Office because I refused to reason with unreasonable people.

I purchased my Mercedes SLK 350 new in 2005. The car currently has 49,000 miles on it. Within the last month while driving, my transmission has gone into neutral causing the car to lose forward motion and not allowing me to regain drive. This occurred on the freeway at 65mph, in traffic on a major boulevard and most recently on a one lane, steep downhill grade in Malibu Canyon. Each time I had to coast off the highway, turn off the motor and wait. Then I would restart the car and it would become drivable again. After the last incident, I took it to Silver Star Mercedes in Thousand Oaks where I have my SLK350 serviced and where I purchased it new in 2005 as a retirement gift to myself. After performing tests, they said it was a defective speed sensor and would cost $2,500 to replace. Even though the car only had 49,000 miles on it, they wouldnt repair it under warranty as the 5 year (50,000 mile) factory warranty had expired. Before authorizing the repair, I researched NHTSA to find out if there had been other reports of the same problem. While there are some reports of this on my model, there have been numerous problems with other Mercedes models speed sensors that have been repaired for Mercedes owners as a safety issue. Some of those repairs were directed by the NHTSA.Considering that the issue seems to be safety related and my Mercedes only had 49,000, well-maintained miles on it, I asked my service rep if he would mind contacting Mercedes about this issue and see if they would repair it or at the least, share in the cost of the sensor repair. Two days later, the dealer contacted me and said Mercedes wasnt interested. I am surprised and disappointed in Mercedes for their seeming lack of interest and Silver Star for not offering a cost adjustment in the absence of Mercedes not reaching out. It is my understanding that Mercedes has become more proactive in safety related issues and gives their dealers more flexibility in situations similar to mine. I have a genuine concern for my familys safety and the safety of other Mercedes owners and their families.